Click here for more info.. We are experiencing unprecedented volumes of business and contact at the moment. All very easy & will carry on using Parcel 2 … Do you agree with Parcel2Go’s 4-star rating? Do you agree with Parcel2Go’s 4-star rating? | Read 56,581-56,600 Reviews out of 64,092 Reply. Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. Thank you all for your feedback. Cannot get a response from Parcel2Go - online refund and cancel function does not work; so-called Live Chat just cuts you off after a long wait in queue. Available payment options are Visa, MasterCard, American Express, and Discover. Check out what 65,152 people have written so far, and share your own experience. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. So I went on live chat to query it and I was chatting to David84, Wuyanxu and Mokey at the time and I was pointing out that the person I got first (Catherine) was either copying or pasting text or she was a very fast typer, or a bot. Website must have a lawful basis to process The User's personal data, and this policy explains what Company's lawful basis is in respect of each purpose for which www.parcel2go.com keep and use information about The User of company services Generally, Parcel2Go are allowed to process The Customer's personal data where it is necessary in connection with a contract between Website (such as a contract to supply Company's products or services), where it is necessary in order for www.parcel2go.com to comply with Parcel2Go's' legal obligations, or where The Company have a legitimate interest to do so (but The Company will always consider whether The User's right to privacy overrides Parcel2Go's' interest). An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. When this happens with us I use there Facebook page to talk to them but to be honest there not that helpful. Parcel2go.com Limited respects The Customer's privacy and is committed to protecting The User's personal data. £50 free cover. Never mind, I’ve managed to use the chatline, but there is no telephone or email to contact on their website, very strange. Which was hard due to me still isolating friend took. You must contact via live chat on their facebook page only. Check out what 64,653 people have written so far, and share your own experience. As for insurance, they exclude almost everything but happily take your extra payments for insurance that will not pay out. Customer service live chat only copy pastes their TOS. For example, they will advertise a next day service but the terms state 2-3 days for delivery. Emailed live chat reassured me would be collected and switch to another courier they never came. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. i shall make a cup of tea and try Live chat if I … We deliver both. You can forward your … We would like to show you a description here but the site won’t allow us. Live chat … As assistance, is quite scarce, in my opinion. LOGIN. What can we help you with. B. Bl4ckGryph0n Member. Share. Thank you. I’ve decided to use MYHERMES directly, until this issue is solved. Order status can be tracked in personal profile on the company website. | Read 59,701-59,720 Reviews out of 65,148 Can be a pain to find though. Which was hard due to me still isolating friend took. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. There’s live chat on the site. Some deliveries and may be affected by the Coronavirus outbreak. Please bear with us and allow a few extra days for delivery before contacting. Emailed live chat reassured me would be collected and switch to another courier they never came. You'll find everything you need at our Customer Help Centre, designed to help you get information quickly and easily to get on with your sending. That’s why we’re the UK’s favourite courier. They will surely offer you reliable and immediate help. Check out what 64,687 people have written so far, and share your own experience. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Share. Reply. Can be a pain to find though. jim . | Read 57,741-57,760 Reviews out of 64,092 They make their money through the cover scheme - which would basically cost you nothing if you have an account with a courier. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. You can also visit there help center to place queries regarding any concern. best to go direct with courier. Do you agree with Parcel2Go’s 4-star rating? Do you agree with Parcel2Go’s 4-star rating? Average salaries for Parcel2Go com Live Chat Operator: [salary]. This Facebook Page is only visible to people who meet a minimum age. Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to … The communication channel is absolutely appalling you cannot speak direct to the courier. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. “ Parcel was not collected on two occasions! Live Help Talk to an operator. Nicola. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Contact Parcel2Go and get REST API docs. There’s live chat on the site. Do you agree with Parcel2Go’s 4-star rating? useless company, avoid at all costs. The main problem with this site and similar is that they promise more than they deliver in many cases. No phone number. The Bold360 solution provides a greater ease of use and navigation for customer service team members. We have lots of emails and live chat transcript To support our statement Your simply being pendantic. They don’t respond and follow through with emails. Accessing live chat was also easy within the app, with the process working just as well as on the Parcel2Go website. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Communication is better now with the live chat. That was exactly our experience as well when we used them a while ago. My parcel contained 2 pairs of expensive trousers being returned for another size. Do you know how to contact PARCEL2GO? @bridget-jones-diary wrote:. Check out what 65,148 people have written so far, and share your own experience. Parcel2Go offers parcel delivery comparison services. Five separate Live Chat sessions and hours of my time have been wasted trying to get Parcel2Go staff to use basic common sense. Registrant Contact Information: Requested refund and also manager to call re explanation. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Do you agree with Parcel2Go’s 4-star rating? Because of the month long delay, they couldn't be traced.They were protected at extra cost, but they put obstacles in your way to obstruct you all the way. only channel is live chat. Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. Companies are selected automatically by the algorithm. Do you agree with Parcel2Go’s 4-star rating? Phone number : 01204544951 We offer both UK next day delivery and worldwide parcel services from the world’s best couriers including DHL, UPS & DPD at savings of up to 70% and use smart technology to make sending parcels easy. takes 5 days to get a query resolved. You must contact via live chat on their facebook page only. Enter tracking number to track Parcel2Go shipments and get delivery status online. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. Unfortunately, I did not find their contact number/email on their website. May 11, 2012 #22 i will never use this company again 3 times this week they have fail to pick up a parcel !! Our Year Distinguished Member. Useful. Check out what 64,962 people have written so far, and share your own experience. I always use UPS and drop it off at a newsagents near me. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. A live chat with Maria R sorted out a refund on a late delivery of parcel very promptly and efficiently. That’s why we’re the UK’s favourite courier. If your parcel details are incorrect or you want to make any sudden changes then the only thing that you need to do is log in to your Parcel2Go account and visits their live chat section. You've already flagged this Customer Daniel Tudgay 39 reviews. Not exactly true. This privacy policy will inform The User of company services as to how www.parcel2go.com look after The Customer's personal data when The User visit Company's website (regardless of where The Customer visit it from) and tell The Client of Parcel2Go about The Client's privacy rights and how the law protects The Client In this privacy policy, www.parcel2go.com explain how Parcel2Go collect and use The Client's personal information. Why not try searching for your enquiry in one of our popular topics: Pricing and Pre-Booking Parcel Area Enquiry My Documents Collection Enquiry Delivery Enquiry General … You must contact via live chat on their facebook page only. Basically, ordered for a parcel to be picked up by HDNL today through Parcel2Go, however it didn't get collected. All very easy & will carry on using Parcel 2 Go. Parcel2Go ships their parcels worldwide to more than 200 countries. | Read 59,201-59,220 Reviews out of 64,687 much better service, email updates all through out the delivery process to boot. Please note that certain items are Prohibited Items and cannot be sent by any of Company's Services. Parcel was easy to track. State / Province: Lancashire The problem is people want delivery so cheap these days that couriers are undercutting and undercutting, much to the point where now there are not that many good ones out there ,personally I find DPD to be … | Read 59,681-59,700 Reviews out of 64,962 Parcel2Go reserve the right to deal with any Prohibited Items at Company's sole discretion without being liable in any way to The Client of Parcel2Go or the recipient of the Consignment containing the Prohibited Item(s). GB. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Check out what 64,092 people have written so far, and share your own experience. Click here to process your return shipmenthere to process your return shipment There are online volume calculator and postcode/address finder parcel delivery tools. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live … Parcel2Go com salary trends based on salaries posted anonymously by Parcel2Go com employees. Back Parcel2Go insurance is also a con: I've asked four times for a refund of the postage costs (little compensation against a £760 loss) under their guaranteed delivery insurance and have been repeatedly palmed off. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. I wasn’t disappointed I wasn’t disappointed. This should be ilegal. There’s live chat on the site. Parcel2Go makes finding the right parcel service for you really easy. Book online today. It may cost me a bit more, but in case of problems, they have always been helpful. YOU CAN ONLY LIVE CHAT WITH THEM ON FACEBOOK IF YOU GO TO THERE PAGE SOMETIMES NOT VERY HELPFUL THEY JUST TELL YOU TO MAKE A CLAIM IF YOUR PARCEL GETS LOST OR SOMETHING, Edited by: didi1212 on Jan 6, 2017 12:50 PM. Parcel2Go offers promotional discount codes for different destinations. Check out what 64,092 people have written so far, and share your own experience. films ive seen at the cinema this year The ALA will never prevail. If you are unsure of your order number then please go to the "My Account area", sign in (or register with us if you haven't already) and then click on the “My Orders” tab to find your UPS number. The company was founded in 2002. | Read 59,721-59,740 Reviews out of 65,148 Parcel2Go was first mentioned on PissedConsumer on Oct 04, 2012 and since then this brand received 380 reviews.. Parcel2Go ranks 138 of 1011 in Transportation and … “ Parcel was not collected on two occasions! A company should have a contact number, one that is manned during working hours and with real help at the other end not just trying to pass blame to customers,third parties ect. Requested refund and also manager to call re explanation. Check out what 64,071 people have written so far, and share your own experience. Useful. Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. If a parcel gets stuck/lost at a depot, how exactly is that Parcel2Go’s fault? Enter tracking number to track Parcel2Go shipments and get delivery status online. Useful. Please click here for further information. Country: GB A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. An estimate is provided free of charge. Do you agree with Parcel2Go’s 4-star rating? My parcel contained 2 pairs of expensive trousers being returned for another size. no phone access or customer service … Cheers...I've managed to email them thanks to Consumer groups info and have had confirmation of receipt! The company makes refund within 28 calendar days of the date the order is placed. Complete B.S reply from Parcel2Go regarding “damaged” parcel. Parcel2go (UK) Customer Services on Twitter @StephenJJ9 Hi guys, if you can DM me the order I can take a look for you in more detail, thanks. 25 days have passed they are unable get a bill from fedex for the charges. Check out what 64,962 people have written so far, and share your own experience. Track your shipment from door to door. No phone number. No point blaming it on the middle man. We’ve sent about 2000 international (and some domestic) parcels via Parcel2Go and only ever had 2 go missing - courier’s fault, not theirs, and we were reimbursed. Download Courier Manifest As Proof Of Collection 345 reviews for Parcel2Go.com, 1.1 stars: 'I've chose a TNT service, item arrived at destination with a 200 pound bill from FEDEX w/o showing any reasons what the charges were for. Phone: +44.8713308066. Find other for sale and sold homes on TalkToTucker.com. It cooperates with TNT, FedEx, and Parcelforce. Can be a pain to find though. Do you agree with Parcel2Go’s 4-star rating? Cheap, Reasonable price and service, Reasonable price, Local collection point, Ease of booking, Cons: Do you agree with Parcel2Go’s 4-star rating? Customers can also use PayPal service. … Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and … What happened? Postal Code: BL3 6BU Organization: PARCEL2GO.COM LIMITED I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. Impossible to contact anyone other than an algorithm, Hard to contact, No way to contact, Very bad customer care and very difficult to get help, No contact. We stopped using them due to the long delays, missed deliveries and refusal to refund when they get it wrong. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. Pros: For the avoidance of doubt, this means that if these items are carried, they are carried without compensation cover for damage or loss, regardless of whether compensation cover is taken out. | Read 59,741-59,760 Reviews out of 65,152 Its headquarters is based in Bolton, UK. Live chat advised refund arranged and would get manager to call. They have a 24*7 live chat portal to assist you. Need a hand? This number can also be found on your confirmation email. Yesterday I’ve contacted MYHERMES to enquire, but they told me to contact PARCEL2GO. Address: COE HOUSE COE STREET City: BOLTON cut corners , employee people who lacking understanding - basically like speaking to amazon seller support, Powered by Discourse, best viewed with JavaScript enabled. No compensation or refund. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. | Read 56,321-56,340 Reviews out of 64,071 Please log in to see if it's visible to you. Check out what 65,152 people have written so far, and share your own experience. The main problem with this site and similar is that they promise more than they deliver in many cases. useless service. For example, they will advertise a next day service but the terms state 2-3 days for delivery. It’s Hermes who have messed up - surely it should be them getting the flack. Courier networks have been experiencing severe delays to Europe. The algorithm is subject to change in future. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". Do you have something to say about Parcel2Go? The main problem with this site and similar is that they … But if you stick with a courier you’ve actually heard of, you shouldn’t have any problems. Details of how to contact The Company if The Client of Parcel2Go have any questions about privacy or data protection can be found in the Contact Details section, below. “When Bold360 … No they are useless and related companies. You can contact the customer service representative of Parcel2Go calling Parcel2Go's helpline phone numbers. Parcel2Go Overview. She said she will contact MyHermes and let me know by email. 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